Happy Nails – Client Policies
1. Booking and Scheduling:
• Appointment Times:
We encourage clients to arrive 5 minutes before their scheduled appointment time to allow for a smooth check-in process.
• Late Arrival:
If you are running late, please inform us as soon as possible. We will do our best to accommodate you, but if you arrive more than 15 minutes late, your appointment may need to be rescheduled, and a fee may apply.
• Rescheduling/Cancellation:
Please provide at least 24 hours’ notice for any cancellations or reschedules to avoid a cancellation fee.
2. Hygiene and Safety:
• Hand Sanitizer: Please sanitize your hands upon entering the salon.
• Footwear: Please wear salon-provided booties or clean footwear while in the salon.
• Allergies: Please inform us of any known allergies or sensitivities before your appointment.
• Disinfection: All tools and equipment are thoroughly disinfected after each use.
• No Pets: We do not allow pets in the salon.
3. Client Conduct:
• Respect: Please treat our staff and other clients with respect.
• Cell Phone Use: Please keep cell phone usage to a minimum during your appointment.
• Children: Please refrain from bringing children to the salon unless they are accompanied by a responsible adult.
• Smoking: Smoking is not permitted in the salon.
4. Payment and Refund Policy:
• Payment Methods: We accept cash, debit/credit cards (not American Express), and Apple Pay, Cashapp.
• Refunds: We do not offer refunds for services received.
• Free fixing is provided within 5 days from service day
• Product Returns: We do not accept returns on products.
